Analytics firm StellaService conducted a study of the level of service from Apple, and came to the disappointing recent findings: customer service "Apple" of the Corporation for the last quarter has deteriorated markedly. Terms of shipping of goods decreased slightly, but the waiting time of service when you call on the phone or over the Internet has increased.

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Analytics firm StellaService conducted a study of the level of service from Apple, and came to the disappointing recent findings: customer service "Apple" of the Corporation for the last quarter has deteriorated markedly. Terms of shipping of goods decreased slightly, but the waiting time of service when you call on the phone or over the Internet has increased.

in Addition to the time required for delivery of the goods, the experts also assess the completeness of the parcels and their safety errors while filling out paperwork, and other parameters. The waiting time of a specialist over the phone now is about 120 seconds, although earlier raised up in 30 seconds. However, the effectiveness of support staff and service have improved and issues are resolved in 99% of cases.

Online support began to respond almost twice slower: 63 seconds against 34 seconds earlier. Decreased and its efficiency, which is now 94% (up 97%), reports AppleInsider.

In General the rating company StellaService, Apple now occupies the 25th place, significantly worsening their position in comparison with the same period a year earlier: she belonged to the third position. Experts attribute the results obtained with the increase in the number of Apple customers.